Refund policy

How to Return a Defective Item

If you received a defective item, we’re here to help. Please ensure the item is in its original, unused condition. All return requests must be made within 7 days of receiving your order.

1. Contact Us First

Before sending anything back, please reach out to our Customer Service Team with the following details:

Your order number
Photos of the defective item and parcel

Contact Points:
Email: minmatchaa@gmail.com
WhatsApp: +6010-3210436

2. Prepare Your Return

Include a simple note inside your parcel stating the reason for return.

3. Shipping Label & Return Address

Once your return request is approved, we will email you a prepaid postage label. Please print and attach it to your parcel.

Return Address:
MIN MATCHA Warehouse
A189, Jalan Mutiara 3, Taman Mutiara Indah, 08000 Sungai Petani, Kedah

Return Shipping Fee

Please do not arrange your own courier. Any shipping arranged independently, or via express delivery, will not be reimbursed.

We will handle all return postage arrangements — simply contact us beforehand.

Return Exceptions

Items that have been used, opened, or altered cannot be returned or exchanged, including change-of-mind requests.

International Orders – Return & Refund

Please note that we currently do not accept physical returns for any overseas orders. Instead, we offer a refund-only solution for items that arrive in defective or damaged condition.

Important Notes for International Orders:

Only orders with valid proof of defect are eligible for refunds.
Refunds do not cover original shipping charges or import duties/taxes paid at your destination country.
Change-of-mind, taste preference, colour variation due to lighting, or minor cosmetic imperfections in packaging are not eligible for refunds.